Managed Services at S.B. Stone & Company

IT installations are complex systems that require some level of ongoing computer and network support. The scope and scale of the system will dictate how much attention is generally required in order to keep the systems running optimally (eliminating downtimes, slowdowns, etc.) and troubleshoot/resolve problems as quickly as possible. S.B. Stone & Company can create a Managed Services Plan tailored to your needs.

Benefits of Managed Services

Computer systems and software bring with them a bewildering array of vendors, each responsible for only a portion of the overall system: the hardware and peripheral vendors (printers, faxes, etc.) software developers, Internet service providers and the list goes on. With an S.B. Stone & Company Managed Services Plan we are responsible for contacting vendors in order to troubleshoot and resolve problems. One call to us and you can be confident that your problem will be solved.

Our Managed Services Plan will ensure that your systems run at peak efficiency. We will monitor your systems on an ongoing basis and correct problems that lead to sluggish performance, slowdowns, and crashes.

Our plan will define weekly, monthly, quarterly, and annual activities including updates, patches, and security measures. We can also develop and implement a disaster recovery plan involving data backup and archiving. Our plans save you money by:

• Reducing/eliminating wasted time by staff members trying to solve problems, and speeding up problem solving so that staff can get back to work as quickly as possible;
• Enabling you to budget for and predict support expenditures.

Components of a Managed Services Plan

Network Monitoring
Critical Devices/Services 24/7, 365
Remote Management
Patch Management
Alerting
Reporting
Help Desk
Unlimited Support M-F, 8-5, billable support for evenings/weekend
Phone Support
Remote Desktop Support
Lab/Bench Time
Onsite Support
Server Disaster Recovery
Vendor Management -- we handle your Vendor Relationships for:

• Telco/Long Distance Service/Teleconferencing
• Broadband
• Fax/Copier/Printer
• Web/Application Development/Database
• Phones
• Web Server Hosting/Co-Location

Save money, solve problems quickly and enjoy peace of mind. Contact S.B. Stone & Company and talk to us about a Managed Services Plan. Call us at 216-524-9055 or send us an email.